INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, you will receive the exact product shown in the picture. We take great care to ensure our product images accurately represent the design, color, and quality of the towels you’ll receive. Rest assured, what you see is what you get!

Where can I view my sales receipt?
You can view your sales receipt by logging into your account on our website. Once logged in, go to the "Order History" or "My Orders" section, where you will find all your past orders along with the option to download or print your sales receipt.
How can I return an item?

To return an item, please follow these simple steps:

  1. Log into your account and navigate to the "Order History" or "My Orders" section.
  2. Select the order containing the item you wish to return.
  3. Click on the "Return Item" option and follow the instructions provided.
  4. Pack the item securely and attach the provided return label.
  5. Drop it off at your nearest shipping location.

Once we receive the item, we’ll process your return and issue a refund or exchange as per our return policy.

 

Will you restock items indicated as “out of stock?”

Yes, we regularly restock items that are marked as out of stock. To stay updated, you can sign up for notifications on the product page, and we’ll inform you as soon as the item is available again. Alternatively, feel free to contact our customer service team for specific restock information.

Where can I ship my order?

You can ship your order to any valid address within the regions we deliver to. We offer shipping both domestically within the UK and internationally to selected countries. During checkout, you’ll be able to enter your shipping address and see available shipping options for your location.

 

INFORMATION ABOUT US

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